Frequently Asked Questions
How is Nexa’s technology different from other industry leaders?Active investors have shared their criteria with us, and we have been able to satisfy them by integrating sophisticated order entry tools and portfolio analysis and management features into our platforms. What really makes us stand out is our easy-to-use platforms and how simply they integrate into existing brokerage activities. For more details, get a quick overview.
What is the difference between online and direct access brokerage?Designed for active investors, direct access brokerage is faster than online brokerage. It allows users to be in direct contact with ECNs, stock exchanges and market makers. Investors can place their orders on the most favorable market in the shortest amount of time. Online brokerage does not provide direct access to the markets because orders must be sent through market makers. In other words, direct access eliminates the middleman and gives you total control over your transactions.
What does Smart Order Routing (SOR) mean?Direct access brokerage’s main feature, SOR, is a fast and objective process that provides you with the best available price on a wide range of ECNs and market makers.
How do I download your products & uppdates?
Links
to Nexa’s core products may be found below:
RadiusAdvantage
- Back Office Platform
Axis 3.0 - Simplified Level
2 Trading Platform
AxisPro -
Professional Level 2 Trading Platform
OmniPro
(Demo)
Hyts
What are your support procedures?
Nexa
utilizes SalesForce as a means to track support requests. SalesForce is a
Customer Relationship Management tool that allows us to track an issue from
when it is first reported to its resolution.
When an
issue is reported, by phone or email, a case is created and assigned a case
number in SalesForce. The person reporting
the issue will automatically receive an email with the case number. The case
number should be referenced when contacting trading systems support for the
status of an issue.